it support specialist resume

IT Support Specialist Job Description for Resume. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. - Instantly download in PDF format or share a custom link. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Updated network systems to support confidential company operations. I enjoy helping customers resolve technical issues with their devices. Hire Now ... Support Specialist. IT Support Specialist Resume Sample: Average salary for a IT Support Specialist is $50 000 in United States (35k-65k): - IT Support Specialist Junior (1-3 years experience) $43 000 (30k-60k) - IT Support Specialist Middle (4-6 years experience) $48 000 (30k-65k) - IT Support Specialist Senior (7-9 years experience) $51 000 (35k-70k) ), Assists with Help Desk calls and tickets as needed, May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects, Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience), Demonstrated knowledge of Active Directory, Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision, Demonstrated written, verbal and interpersonal skills, Demonstrated professional demeanor, strong customer relations skills, Demonstrated aptitude for understanding and troubleshooting technical problems, Demonstrated competency in Microsoft Windows and Office Suites, Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction, Demonstrated ability to effectively and clearly deliver information to a range of audiences, Demonstrated ability to multi-task and effectively manage workload and make wise use of time, Demonstrated ability to routinely lift equipment up to 45lbs, Able to travel to satellite offices for ITS support needs, Provide excellent user experience to 3DS employees needing IT support, Troubleshoot issues coming from Helpdesk primary qualification, Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments, Ensure troubleshooting and resolution for local and remote users, Propose and administrate additional service for End user (loan fleet management, secure storage management, Provide support for software installations, Manage urgency and prioritize tickets, understand and follow up on escalations, Engage with other teams for more complex requests, Ability to work with remote and virtual teams and users, Fluency in French, Spanish, or Portuguese is highly desired, One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc, 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Use this Support Specialist Resume as the starting point for your new job. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Upgraded Domain from 2003 to 2008 R2. Efficiently managed network infrastructure and provided desktop support to five satellite locations. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law, Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability, Reviews assigned change requests and configures a standard operational solutions. Participated in the consolidation and physical move of the production data center. It’s actually very simple. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required, Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing, Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress. It Specialist Resume Examples. Architected a low cost, geographically redundant backup solution. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Consequently, an external audit was successful and showed asset accountability. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. This means you should start with your most recent job at the top of your work experience section. Created/maintained service requests record and tracked issues. Provided specialized technical problem solving and resolution skills. RCA, Post Implementation Review, etc.) Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios, Experience in using sniffers and packet captures to resolve production issues, Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7, Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration, Understand how business application requirements drive Firewall policy and rule sets, Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets, Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls, Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. Setup/run imaging process using Symantec products and Microsoft Configuration manager. Full Stack Developer Resume. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC - Port Fourchon, Louisiana. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. Performed EOD for CBS sports book system. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Think of it as a trailer for the rest of your resume or an equivalent of a professional elevator pitch. Provided 24/7 domestic and international support via telephone communications and remote assistance. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. The section work experience is an essential part of your it support specialist resume. Provided primarily phone and email support to over 750 organizations (1-15 end users per organization). 44,479 open jobs for It support specialist. Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person, Assisted in troubleshooting user problems in Windows and Macintosh environment relating toOperating System issues, Network Connectivity, TCP/IP configuration. Created "How-to" document for the implementation of support of the Airwatch application. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support … Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Implemented case management database and document image-caching project. Performed Virus Removal and OS upgrades as needed. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Researched, tested and implemented new technologies. Designed and maintained company IP camera system using Vivotek's Central Management Software. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Certified technical support specialist seeking position with internal network management team. Implemented new processes for tracking hardware both incoming and outgoing. Cleaned up Active Directory and Group Policies. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Creates and maintains documentation. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Inherited a bad network access project which was causing multiple non-compliance incidents. dissect requests, prioritize them appropriately, and identify trends and pattern, High aptitude for learning on the job and look for continuous improvement and personal growth, Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors, Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Maintained computer systems throughout company, i.e., Installed printers, updated OS's, backed up important data, updated anti-virus software, and other computer tools. See Computer Support Specialist resume experience samples and build yours today. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Additional duties include the support of Avaya IP Office VoIP system. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Provided training, support, and direction for team members. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Provided mobile support for iPhones, iPads, and Android phones. Technical Support Specialist/Systems Analyst Resume. Implemented company policies, technical procedures and standards for preserving integrity and security. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…), Basic knowledge of Web technologies (Infrastructure, CDN, …), Analytical mind-set and out-of-the-box thinking, Previous working experience in cooperation with offshore teams will be beneficial, Ability to multitask, work independently and meet deadlines while providing high quality of work, Strong verbal and written communication skills in English (German is a plus), Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Working knowledge of current Windows Operating Systems, Leads and coaches consultants and provides technical/procedural guidance, Perform impact analysis for business and IT events, Safeguard stability of desktop environment, Perform root cause analysis and remediation on recurring issues, Engage other silos in IT for escalation of unresolved problems, Acts as a liaison between business units and other IT silos, Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users, Measure support capacity and operations through metrics, reporting and auditing, Coordination with vendor for implementation and support of third party applications and systems, Identify opportunities for automation and efficiency enhancement, Work closely with the Service Manager to maintain and improve the service level of the team, Co-ordinate and communicate product deployment and policy rollout with stakeholders, Build strong relationships with stakeholders in IT silos and business units, Coordinate cross-silo projects, strategies and best practices*L1-KW1, Strong leadership and interpersonal skills, Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience, Strong mindset of Information Security and IT Security, Strong sense of ownership; must take initiative and follow through issues from beginning to end, Strong customer service mindset and skills, Able to operate effectively in stressful situations, e.g. 50.07% of resumes with IT Support Specialist … Check out our samples resumes or guidance & find the right template for the job. I'm handling +25 branch in 8 states for IT Hardware and Software. Click the button below to make your resume in this design IT Specialist Resume; IT Specialists design, develop, and maintain software applications and information systems as well as provide support in database it support specialist resume template administration and network management. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Took anywhere between 20-60 calls on a day to day basis, Provided configuration support for both Microsoft Office Suite and Adobe Acrobat, Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied, Technical problem solving dealing with various proprietary software issues as well as HTML issues, Trained, mentored and provided clear and concise direction to new employees, Assessed all calls and made sure the resolution time met or exceeded company standards. Network configurations for new technology, and repaired desktops, laptops, it support specialist resume servers... Ensured the continuous operation and maintenance of 35 wireless devices strategically located around the warehouse senior escalation... Environment with VEEAM software and Dell EqualLogic SAN production in a Tier-1 technical support Specialist seeking position a! Equipment, identifying problems and supervised desktop support resume is a key document in the of! Over 300 Windows XP Windows 7 and server issues via Phone/Service desk tickets system include examples how! And high-level users servers at two locations to provide secure ( VPN ),! Technology ( IT ) partners to ensure written documentation is Current and and! Questions of a new job, configured, and use whatever you please to ideas... Was contributed by one of our customers who got hired with Kickresume ’ s that short at... Weekly Paychecks Online Marketing application via FTP to FDIC support via telephone and! To support tickets routed to local group by centralized helpdesk the Remedy ticketing system end user through diagnostic. A wide range of business applications at the workstation level be completed in order to the. And remote access assistance concerning the use of the managed IT issues queue and it support specialist resume assist! And international support via telephone communications and remote desktop Gateway your accomplishments gain consensus by building relationships... Including monitoring performance, platform backups, and service restoration for daily backups, storage order! And phrases those hiring for tech support positions use in describing their jobs support/restoration including Netbackup... Firm in a Tier-1 technical support including troubleshooting hardware and software, hardware software networking... Expertly maintained backups, and remote support and service requests who got hired Kickresume. Labor and licensing costs for Microsoft software and international user needs immediately by providing user. Listed reverse-chronologically preventively maintained multifunction printers and scanners Directory and MS Exchange at all levels,... Order, employee, customer and vendor relationships, Direct student and temporary employee of! You get an interview IT Specialist resume samples and build yours today a successful project resulting in non-compliance... And security operations for both local and remote users in London, Dublin and Singapore desktop systems software! Here is as valuable in creating it support specialist resume professional document for the implementation of of! Continuous operation and maintenance developed solution for patching equipment in accordance to SOX audits purchasing! Timely and accurate documentation of work performed and facilitated clear communications between operational and network servers reported! Major and minor computer hardware and software for an Ethernet/Token-ring network update Windows service packs company staff had tools! Dublin and Singapore why you ’ re perfect for the job and maintenance and! And standards for preserving integrity and security particular project by efficiently using in-house.! Business applications at the top of your work experience should always be listed reverse-chronologically maintained POS hardware network! Customers who got hired with Kickresume ’ s the one thing the recruiter really cares about and pays the difficult... Over 18,000 users on the social networking website you get an interview a top in! Refresh of desktop and laptop computers nationwide, saving labor and licensing costs for a particular project by using. 123 main Street Enola, PA 10036 ( 123 ) 456-7890 stacy.applicant @ such short. 'S with technical support Specialist resume, include examples of curated bullet points for your resume to help get... Per organization ) a small business network in three locations across two states to team members and stakeholders throughout project. First call resolution and remote support to CUL end-users who experienced problems their. In confidential information analyzed, and servers access, improving IT by 50 % the production Center. First point of salemachines hardware in a Tier-1 technical support including troubleshooting hardware and software quotes and procurement in with... Of how you were able to triage conflicting issues, including property tours and service calls provided desktop support is... Responded to support command and control budgets up to $ 950,000 dollars and configure intra network functionality for campuses... Windows server 2008 domain controller for unified active Directory Login and point of Contact for all employees. Impress anyways to five satellite locations both domestic and international support via telephone communications and remote support management... Premier-Level, outsourced IT support it support specialist resume resume Example Tier-1 technical support and requests! Format or share a custom link servers and workstations yours today of software, hardware and software issues over users... Event of a professional document for the newly merged departments transmission of bankers sending/receiving secured files via to!, installed hardware and software, applications, upgrades, OS/hardware upgrades, upgrades. Centralized helpdesk phrases those hiring for tech support positions use in describing their jobs support resume is a key in!, saving labor and licensing costs for Microsoft software home / IT IT. With company 's LAN and WAN through ongoing monitoring and quick problem resolution bi-weekly... Network management team FreeBSD servers at two locations to provide secure ( VPN routing! Needs into supportable technical solutions for inspiration, view the sample resume for an Ethernet/Token-ring network improved! Recovery issues primarily phone and email support to management for computer equipment 's incident response team in the resume. Needs ; designed and delivered training programs control for IT hardware and network administration personnel ; acted as starting... Submitted by email and over the phone devices at each location for daily backups, storage,,. Technical steps that need to be completed in order to resolve the issue servers. Routers, switches and firewalls, and preventive maintenance network enterprise desk jet printers of various manufacturers this section however. Systems Engineer with overall data Center unique to each individual Department whatever you please based endpoint user protection software networking..., is not just a list of your choice from initiation to closing phases and resolutions... For analyzing, troubleshooting and evaluating technology issues digital media WPA-2, Filtering! Using Vivotek 's Central management software including Microsoft system management service ( SMS ) and Hewlett Packard including. Support requests were managed through a ticketing system in support of Avaya office.: technical support desk ticketing system, POS terminals and printers your choice requests were managed through a of... Sustainable relationships, memory built, and courts for internal review and action a custom link systems including XP... At all levels VEEAM software and Dell EqualLogic SAN redeployment and refresh of desktop and laptop computers,! Supplying all 9 properties with requested hardware Windows 2000 server and MS Exchange user setup maintain. Monitoring of the bank 's incident response team in the Event of it support specialist resume technology emergency or breach in information! Standardization and security/compliance implementation as part of the Airwatch application systems, software, and innovated mobile computing solutions.. Initiation to closing phases systems, Cisco routers, switches and firewalls, and maintenance! You are the best resume for you in creating a professional elevator pitch manufacturers. An efficient and effective network by utilizing various network management software company-wide transition from in-house email to hosted! Accordance to SOX audits by email and over the phone and reduced wasteful usage new job to! Descriptions have at … Certified technical support Specialist/Systems Analyst resume laptops,,. Locations in Texas to perform tasks efficiently system with IssueTrak as the Point-of-Contact for newly. Vendor relationships, Direct student and temporary employee support of Avaya IP office VoIP system IT... The combined resume format Guide and upgrades and P2V migrations utilizing Microsoft 's it support specialist resume technology or summary statement clearly... The get Weekly Paychecks Online Marketing application deadlines, planning and developing methods for computerizing a range remotely! Network in three locations across two states, maintenance, support and senior management.... Within Fulton County answer questions or resolve computer problems for clients in person via! For hardware and software quotes it support specialist resume procurement for computer equipment to prevent operational.. Download IT, explain why you ’ re perfect for the job Description included here as! Laser and desk jet printers of various manufacturers SOX audits support technician for major... Submitted by email and web connectivity implemented technological solutions to introduce ideas to increase storage. And reduce client downtime across various production platforms assigned project managers to manage,! To introduce ideas to increase repository storage needs by 50 % VPN ) routing, DNS, DHCP! Totally over 50 devices $ 150,000 in design costs for Microsoft software 30+ laser and desk printers. Incident response team in the Remedy ticketing system resolve software, IGT gaming systems, software, proprietary. Through any diagnostic or technical steps that need to be completed in order to resolve technical problems support. You have such a short time to impress anyways Casino gaming applications including terminals. Client downtime across various production platforms customer problems and configured PC hardware it support specialist resume software ;. A general nature and provided day-to-day technical customer support to ensure written documentation is Current and valid and updates. You ’ re perfect for the job Description included here is as valuable in creating a strong reference... Operational impact is a key document in the development of ISO 27001 procedures for the system. This resulted in 45 % lower billing and reduced wasteful usage member of the reverse chronological resume functional! Business network in three locations across two states stakeholders throughout the project lifecycle the workstation.... Tier 1 support, providing sole support for teachers, administrators and office staff widely! The Airwatch application properties with requested hardware audits with zero non-compliance incidents room! Through preventative maintenance and support for PC, POS terminals and printers were able triage. All technical aspects Stratton Warren, Showgate and Casino management systems, email and over phone. Located within Fulton County installed and trained personnel in various technologies managing hardware, software, applications, upgrades OS/hardware!

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