IT Support Specialist Job Description for Resume. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. - Instantly download in PDF format or share a custom link. Completed timely and accurate documentation of work performed and facilitated clear communications between Gordon Flesh and its partner IT service providers. Updated network systems to support confidential company operations. I enjoy helping customers resolve technical issues with their devices. Hire Now ... Support Specialist. IT Support Specialist Resume Sample: Average salary for a IT Support Specialist is $50 000 in United States (35k-65k): - IT Support Specialist Junior (1-3 years experience) $43 000 (30k-60k) - IT Support Specialist Middle (4-6 years experience) $48 000 (30k-65k) - IT Support Specialist Senior (7-9 years experience) $51 000 (35k-70k) ), Assists with Help Desk calls and tickets as needed, May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects, Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience), Demonstrated knowledge of Active Directory, Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision, Demonstrated written, verbal and interpersonal skills, Demonstrated professional demeanor, strong customer relations skills, Demonstrated aptitude for understanding and troubleshooting technical problems, Demonstrated competency in Microsoft Windows and Office Suites, Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction, Demonstrated ability to effectively and clearly deliver information to a range of audiences, Demonstrated ability to multi-task and effectively manage workload and make wise use of time, Demonstrated ability to routinely lift equipment up to 45lbs, Able to travel to satellite offices for ITS support needs, Provide excellent user experience to 3DS employees needing IT support, Troubleshoot issues coming from Helpdesk primary qualification, Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments, Ensure troubleshooting and resolution for local and remote users, Propose and administrate additional service for End user (loan fleet management, secure storage management, Provide support for software installations, Manage urgency and prioritize tickets, understand and follow up on escalations, Engage with other teams for more complex requests, Ability to work with remote and virtual teams and users, Fluency in French, Spanish, or Portuguese is highly desired, One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc, 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Managed and oversaw evening production operations for the National Data Center, Cross trained operators on Unisys Clearpath mainframe applications, Provided Level 2 support and managed trouble call ticket incidents to resolution, Monitored Oracle and Unix databases to ensure security protocols were met and documented, Directly supported vendors to resolve specific hardware and software issues. Use this Support Specialist Resume as the starting point for your new job. Supported Levi Store's with technical support regarding printers, fax machines, computers and point of salemachines. Upgraded Domain from 2003 to 2008 R2. Efficiently managed network infrastructure and provided desktop support to five satellite locations. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law, Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability, Reviews assigned change requests and configures a standard operational solutions. Participated in the consolidation and physical move of the production data center. It’s actually very simple. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required, Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing, Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress. It Specialist Resume Examples. Architected a low cost, geographically redundant backup solution. Installed desktop image, operating systems and applications, Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions, Performed hardware and account setups for new employees, Provided off hours support for high priority issues, Set up and configured wireless access points and maintained client connectivity, Provided maintenance, installation and configuration of network and workstation hardware and software. Imaged desktop & laptop software for over 400 users and participated in diagnosis & technical support. Consequently, an external audit was successful and showed asset accountability. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. This means you should start with your most recent job at the top of your work experience section. Created/maintained service requests record and tracked issues. Provided specialized technical problem solving and resolution skills. RCA, Post Implementation Review, etc.) Provided remote support to end-users using GoToAssist, TeamViewer and Dameware. Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios, Experience in using sniffers and packet captures to resolve production issues, Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7, Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration, Understand how business application requirements drive Firewall policy and rule sets, Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets, Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls, Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. Administered, managed, and configured a 400+ user local area network running multiple platforms including Windows 95, 2000, NT 4.0, AS/400, SCO UNIX 5.0, Micros 9700 and Lucent/Avaya phone system. Setup/run imaging process using Symantec products and Microsoft Configuration manager. Full Stack Developer Resume. IT Support Specialist Jun 2014 to Mar 2017 ExPert IT Consultants, LLC － Port Fourchon, Louisiana. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. Performed EOD for CBS sports book system. Offered support to CUL end-users who experienced problems with their computers and tablets, software, and phones. and ensure their reliability, Local order management of IT equipment and consumables, Follow and further develop standard Service Desk operating procedures, Interact with programmers and Infrastructure staff on issues that have been escalated, End user account maintenance; including account creation, ongoing maintenance and deletion, Document all interactions and problem resolution, Undergraduate degree in IT or equivalent industry certifications, One (1) year of experience with Information Technology hardware and software support, Authorization to work in the United States indefinitely without restriction or sponsorship, Greet customers as they enter the IT Service Bar and quickly understand how to assist them, Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support, Install, troubleshoot and repair computer hardware (PC and Mac), Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc, Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs, Install Symantec Operating Environments on IT supported hardware, Provide technical assistance and training to end users on computer operating systems and approved applications, Instruct and assist end users in the use of computer equipment, software and accessories, Evaluate and test new technology for feasibility and implementation within Symantec, Perform asset management activities to ensure hardware is properly assigned to the end users, Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock), Document all support activity within the IT Incident and Change Management tracking tool, Coordinate efforts with 3rd party vendors to repair faulty hardware, Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar, Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software, Provide enhanced support to executive leaders within the company, Bachelor’s degree or related technical education, 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Strong people skills and a knack for problem solving, Ability to maintain composure and customer focus while troubleshooting and solving technical issues, Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests, Aptitude for acquiring skills in technical repairs and an eagerness to learn, Demonstrated ability to communicate complex technical concepts in simple language, Strong experience and working knowledge of current Windows Operating Systems, Ability to prioritize and complete multiple tasks simultaneously, Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable, Experience with Symantec products and Encryption is a plus, Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation, Be the technical expert of the application, Identify and drive application and environmental improvements, Experience with Linux and or Windows system administration, Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS, Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Think of it as a trailer for the rest of your resume or an equivalent of a professional elevator pitch. Provided 24/7 domestic and international support via telephone communications and remote assistance. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. The section work experience is an essential part of your it support specialist resume. Provided primarily phone and email support to over 750 organizations (1-15 end users per organization). 44,479 open jobs for It support specialist. Provided both hardware and software support to 150 in house and 50 remote users through email, phone, and in person, Assisted in troubleshooting user problems in Windows and Macintosh environment relating toOperating System issues, Network Connectivity, TCP/IP configuration. Created "How-to" document for the implementation of support of the Airwatch application. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills within a Tier-1 technical support … Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists, Worked closely and effectively with customers to replace/repair defective hardware and software, Instructed and trained end-users regarding computer literacy. Managed 10 to 15 team members and control budgets up to $950,000 dollars. Implemented case management database and document image-caching project. Performed Virus Removal and OS upgrades as needed. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Configured and maintained POS hardware and software, IGT gaming systems, Cisco routers, switches and firewalls, and network servers and workstations. Saved over $150,000 in design costs for a particular project by efficiently using in-house personnel. Communicated with customers to minimize the impact and severity of service interruptions and escalated as appropriate, ticketing each issue and followed through until resolution. How to write an IT Support Specialist resume: 3 tips Use reverse-chronological format for your work experience. Researched, tested and implemented new technologies. Designed and maintained company IP camera system using Vivotek's Central Management Software. IT Support Specialists provide assistance to clients with the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Trouble shooting, administration and support of Windows 2000 Server and MS Exchange at all levels. Directed the purchasing of all computers and computer-related equipment and provided asset management for computer equipment. Certified technical support specialist seeking position with internal network management team. Implemented new processes for tracking hardware both incoming and outgoing. Cleaned up Active Directory and Group Policies. Primary duties include the maintenance of a virtual environment utilizing VMWare VSphere 5.1 and Hyper-V, support of VEEAM Backup software, the support of iOS devices utilizing Airwatch, and the design and maintenance of the Denver Disaster Recovery site. Creates and maintains documentation. Performed daily computer systems operational procedures including monitoring performance, platform backups, and preventive maintenance. Inherited a bad network access project which was causing multiple non-compliance incidents. dissect requests, prioritize them appropriately, and identify trends and pattern, High aptitude for learning on the job and look for continuous improvement and personal growth, Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors, Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Maintained computer systems throughout company, i.e., Installed printers, updated OS's, backed up important data, updated anti-virus software, and other computer tools. See Computer Support Specialist resume experience samples and build yours today. Collaborated with our Core Vendor to assist on problems that arise and made modifications necessary to maintain the functionality of the banking software. Additional duties include the support of Avaya IP Office VoIP system. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Provided training, support, and direction for team members. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Provided mobile support for iPhones, iPads, and Android phones. Technical Support Specialist/Systems Analyst Resume. Implemented company policies, technical procedures and standards for preserving integrity and security. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…), Basic knowledge of Web technologies (Infrastructure, CDN, …), Analytical mind-set and out-of-the-box thinking, Previous working experience in cooperation with offshore teams will be beneficial, Ability to multitask, work independently and meet deadlines while providing high quality of work, Strong verbal and written communication skills in English (German is a plus), Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Working knowledge of current Windows Operating Systems, Leads and coaches consultants and provides technical/procedural guidance, Perform impact analysis for business and IT events, Safeguard stability of desktop environment, Perform root cause analysis and remediation on recurring issues, Engage other silos in IT for escalation of unresolved problems, Acts as a liaison between business units and other IT silos, Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users, Measure support capacity and operations through metrics, reporting and auditing, Coordination with vendor for implementation and support of third party applications and systems, Identify opportunities for automation and efficiency enhancement, Work closely with the Service Manager to maintain and improve the service level of the team, Co-ordinate and communicate product deployment and policy rollout with stakeholders, Build strong relationships with stakeholders in IT silos and business units, Coordinate cross-silo projects, strategies and best practices*L1-KW1, Strong leadership and interpersonal skills, Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience, Strong mindset of Information Security and IT Security, Strong sense of ownership; must take initiative and follow through issues from beginning to end, Strong customer service mindset and skills, Able to operate effectively in stressful situations, e.g. 50.07% of resumes with IT Support Specialist … Check out our samples resumes or guidance & find the right template for the job. I'm handling +25 branch in 8 states for IT Hardware and Software. Click the button below to make your resume in this design IT Specialist Resume; IT Specialists design, develop, and maintain software applications and information systems as well as provide support in database it support specialist resume template administration and network management. For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. 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